Support Specialist, Finvi LLC (Remote)
Muncie, IN | February 2022 – February 2024

• Developed a thorough understanding of Finvi’s always-growing, custom product, Artiva.
• Collaborated with the ArtivaRM support team to manage a high-volume queue of support tickets.
• Provided troubleshooting to diagnose and resolve technical issues encountered by clients.
• Assisted and led the implementation of custom on-sites and enhancements within client scripts.
• Conducted detailed reviews of both custom and delivered code to ensure quality and compliance.
• Provided on-call support to clients requiring immediate assistance outside regular business hours.
• Handled and safeguarded sensitive financial data for private companies and federal accounts.

Design Manager/ Bartender/ Barista, Retreat (Greenlake)
Seattle, WA | June 2020 – June 2022

• Increased sales by developing new designs for the
  company’s website, menus, and advertisements.
• Managed shifts and trained new staff members.
• Crafted cocktails and coffee beverages tailored to
  meet any and all preferences.

Desktop Publisher, SDI Innovations (Internship)
West Lafayette, IN | May 2019 – July 2019

• Utilized Adobe InDesign to design visually appealing School Datebooks adhering to SDI standards.
• Collaborated with full-time employees throughout various stages of the design process for books.
• Conducted quality control checks on publications created by others on the Desktop Publishers team.

Please feel free to view a copy of my resume below for more of my work experience.

• HTML/CSS
• WordPress
• Elementor
• Squarespace
• Adobe Dreamweaver

• Cache
• AWS
• Artiva Suite
• Microsoft Suite
• Teams
• WinSCP

• Adobe Photoshop
• Adobe Illustrator
• Adobe Animate
• Adobe Indesign
• Adobe After Effects
• Clip Studio
• Maya
• Blender
• Sculptris
• Vector Design
• Logo Design

Open & download a copy of my resume below:

NikC_Resume_2024